IT SUPPORT
At Decian, IT support is at the very core of what we do. Prioritizing and addressing your specific needs is our goal. We focus on delivering proactive, immediate, customized IT support to better enable your business to achieve optimal performance. Our industry leading response times and proactive alerting is what sets us apart from the competition. At Decian, helping businesses increase productivity and lower cost by reducing downtime is our mission. Experience the difference Decian IT Support can make in your business.
Decian's Promise To You
Decian IT Support Benefits
By providing significantly higher levels of service, faster resolution and proactive remediation, Decian Support achieves the highest Customer Satisfaction in the industry. Our strategic investment into our NOC framework gives Decian’s customers more resource, automation and tools to resolve any IT issue they may face. Decian Support gives our customers the peace of mind they want, ensuring their success always. Our focus on support is the key differentiator between Decian and the competition.
Fully Staffed Network Operating Center Provides 24/7/365 Remote Helpdesk Support
Experienced Technicians Answer Your Call Within 3 Rings for Single Call Resolution
90% of Reported Issues Resolved Under 1 Hour, with 50% Resolved in Less than 15 Minutes
Customized Alerting Process & Proactive Self-Healing Capability Reduces Downtime Impact
15 Minute Escalation Process Designed to Provide Fast & Complete Resolution
NOC and Customer Portal Login Access